Frequent Asked Questions

Q. What is your Returns & Missing Pieces policy?

A: We handle returns and replacements case-by-case.

Missing Pieces: In the rare event that your puzzle is missing pieces, please email us at info@simplepuzdays.com with a picture of your almost-completed puzzle. We will contact our partners to arrange for a replacement of the missing pieces. Missing piece replacement is not guaranteed, but we will do everything we can to help.

Returns: If you find major quality issues with your puzzle, we accept returns within 7 days of receipt of the item. To initiate the return, please email us at info@simplepuzdays.com and include a photo of the defective item.

Please note:

- Returns or exchanges do not apply to missing puzzle pieces.

- The customer is responsible for the costs of the return shipment.

- Returns or exchanges are not accepted for packages damaged during shipping.

- Open Box items and Items purchased on sale or during promotional events are final sales and not eligible for return.

 

Q. Do you have a physical store where I can pick up my order?

A: We are an online-only store and do not have a physical storefront. However, customers who select the “pick-up” option can collect their orders at a designated time and location. Details will be provided upon order confirmation.